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  • The great insurance con: A friendly reminder that 'self-regulation' isn't working

    Blair McNamara

    Drawing from frontline experience with insurance claims, this post exposes how the General Insurance Code of Practice fails to protect Australian consumers during their most vulnerable moments. It reveals the harsh reality of claims handling-where delays, denials, and questionable expert reports have become standard practice-and challenges the effectiveness of industry self-regulation that creates an illusion of consumer protection without providing any legally enforceable rights.