As I always say - you should just need a great broker!

After all that’s what I did for most of my career, as a legally trained professional I loved getting commercial insurance claims paid as a broker.

Broker’s bring leverage, lawyers bring proceedings. It shouldn’t have to get that far but sometimes it does!

But what happens when there’s no broker at all? Like for most Australians with home insurance?

Over the last 18 months I’ve seen a wave of domestic home insurance claims delayed, denied, or buried under questionable reports.

For businesses, we step in on the tough PI, D&O and complex commercial claims – but for everyday Australians, the gap is huge. I help with these claims, but the lawyer cost model and Court process is often not what they need.

That’s why I was excited to meet Luke Dugdell, Founder of Claims Hero.

Their model is refreshingly practical: they specialise in domestic insurance claims and getting them paid – without dragging everyday Australians through unnecessary legal battles.

  • For complex commercial insurance disputes and particularly complex domestic property damage matters that’s still our world.

  • For home and domestic claims, Claims Hero is filling the gap.

The door is always open for complex property damage matters, they may lead to a Water Act claim, third party insurance recovery, building defect claim or there may even be a domestic home claim there…but check out Claims Hero as well.

If you (or someone you know) has a legitimate claim that’s been unfairly denied, this is a space worth watching.

This article is a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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